Why People Choose Maya Tulum Retreat & Spa
Maya Tulum Retreat & Spa has been Mexico’s premiere yoga and wellness destination for more than 30 years. The award-winning resort offers the largest secluded stretch of beach in Tulum, along with a Wellness Center featuring a wide variety of therapeutic treatments. Enjoy quiet moments of reflection in our oceanfront Meditation Labyrinth and be lulled to sleep by the sound of the lapping Caribbean Sea.
Everyone needs a passport!
Airport Transportation from Cancun International Airport (CUN)Pre-arranged Ground transportation from Cancun International Airport (CUN) can be booked directly through Maya Tulum Resort. Round-trip shuttle service is offered on Saturdays only. Private transfers can be arranged any day of the week. Please click here for our arrival transportation reservation form. Reservations must be made at least 3 days advance of arrival. Should you only require departure arrangements, the Front Desk can assist you at check-in. Another option is to rent a car from the Cancun International Airport and park for free at Maya Tulum Resort. There are also buses that depart the Cancun airport and drop off in the town of Tulum. The bus system is called ADO Autobus.
Directions from the Cancun Airport
- Take 307 SOUTH when leaving the airport.
- Drive for approximately 81 miles.
- You will come to a stoplight; you will see a sign for COBA and Chichen Itza to the right. There is also a Super Aki (large grocery store) on the right. Turn left at this light. If you get to the town of Tulum you have gone too far.
- Go 1.5 miles until you come to a T-intersection with a police hut on the left.
- Turn right and go straight, we are the first place on the left after the tourist police check point.
- Hotel Maya Tulum/ Carretera Tulum -Boca Paila, Km 7, between El Pez and Hemingway Zona Hotelera. Front desk: 52-1-984-116-4495.
Airport Arrival InformationWhen you disembark the aircraft, follow the signs to Immigration, where you can expect a wait of 15 to 60 minutes. Once you have cleared Immigration, follow the signs to Baggage Claim. After collecting your bags at the luggage carousel, head to Customs where you may or may not have to submit to a random baggage check. Passengers are randomly selected for this screening by pressing a button which produces a red or green light. A green light means you a free to exit the airport. A red light means you will have to wait for extra screening which includes an X-ray screening and a physical check of your luggage contents by a customs official or police officer. After clearing Customs, keep walking to the Airport Exit, ignoring all counters on the way. You will not be permitted to take luggage carts, so if needed, hire a luggage handler. A standard tip is $1 per bag. Once you exit, you will look for your driver across the road, NOT immediately at the exit doors.
Finding your Maya Tulum Shuttle DriverA transportation representative will be standing across the road, a short distance from the airport exit doors holding a MAYA TULUM RESORT sign. Please find this person immediately, because your driver might be waiting outside of the airport grounds for a call from this representative. Only speak with representatives holding a sign with the Maya Tulum logo. Also, this representative will have your name on a list with your flight details. If you cannot find the representative, please call Maya Tulum at: +52-1-984-116-4495 (if calling from a US cell phone, dial 011-521-984-116-4495) Flight Delays and Cancellations The Maya Tulum representative at the airport is monitoring all incoming flights. If your flight is delayed, there is no need to contact the resort, as our transportation team will automatically make corrective arrangements to the transportation schedule. In case of a missed or cancelled flight, please contact the resort directly at +52-1-984-116-4495 or +52-1-984-151-9344. You can also email the front desk: firstname.lastname@example.org.
Address and phone numberHotel Maya Tulum Carretera Tulum – Boca Paila Punta Allen, KM 7 Tulum, Quintana Roo, Mexico CP77780 Phone: 011-52-1-984-116-4495
HoursThe reception office is open from 7am to 10pm daily. Check in time is 3PM. Check-out time is 12PM. The restaurant is open from 7am-10pm daily. Menu option: Breakfast is served 7:00 am-11:00 am Lunch 12:00 pm-5:00 pm and Dinner 6:00 pm-9:30 pm. Buffet option: Breakfast is served 8:00 am-10:00 am Lunch 1:00 pm-3:00 pm Dinner 7:00 pm-9:00 pm. We will happily accommodate special dietary needs for our guests, however, the chef needs two weeks advance notice.
Cell serviceCheck with your cellular service provider to see if your cell phone will function in Mexico and arrange service in advance.
Wireless serviceWireless Internet is available at no additional charge.
SafesThere are safes in each guest Cabana.
TippingA service charge of $12 per person per day is added to your bill for staff, however spa therapists, shuttle drivers and tour guides are not included and should be tipped separately. Additional gratuities are welcome if you so choose. If you would like to leave a tip for a specific staff member, please make sure to include their name on the tip envelopes located at the Front Desk.
WaterThere is a purified water dispenser in every cabana. We suggest bringing a water bottle so you can refill it as you please.
Electrical appliancesOur generator produces standard 110V electricity. We recommend guests to bring travel size hair dryers, irons, etc. or to bring surge protectors for use with higher powered items. The outlets will support battery chargers for cell phones and laptops/tablets.
PlumbingThe plumbing at Maya Tulum is very sensitive so please do not throw toilet paper, feminine products, cigarettes, or anything else into the toilets. Wastebaskets are located beside the toilets for your use.
Eating & Drinking Out and AboutMaya Tulum recommends that all guests avoid local street vendor food and patronize restaurants in the tourist areas, which disinfect and/or use purified water to clean fruits and vegetables and use purified water to make ice and drinks. If you are not used to spicy food, please pace yourself. When you take a tour, we recommend purchasing bottled water from at any local store.
BicyclesBikes can be rented for about $10 per day from a location that’s a 5-minute walk from Maya Tulum.
Snorkeling GearWe recommend that you bring your own wet shoes and snorkeling equipment, or masks and snorkels are available for rent for approximately $6 – $8 USD per day from a local dive shop, which is about a 5-minute walk from Maya Tulum.
KidsChildren are always welcome at Maya Tulum, however, we do not provide any children activities and they must be supervised at all times. The resort features many quiet zones and we kindly ask all guests to respect our peaceful atmosphere at all times.
Close to NatureSince Maya Tulum is located between the Caribbean Sea and tropical forests and jungles, it is natural to find mosquitos and other harmless creatures such as spiders, ants, geckos and iguanas.
Weather IssuesShould a hurricane make it mandatory for us to have to evacuate the resort, individual guests will be reimbursed for the nights they are not able to stay. Normal cancellation policies apply under any other circumstances. No refunds are available if airlines and airports are still in operation and you choose to cancel due to the weather.
Clothes and accessories
- Always pack a bathing suit, hat and sandals, walking or hiking boots (if going on excursions that require walking/climbing).
- A light jacket and pants are nice if you’re visiting between November and March.
- You may want to bring a flashlight to walk around after sunset.
- There are no alarm clocks in the cabanas so you’ll need to bring a clock or use the alarm function on a handheld device.
- Toiletries: Maya Tulum provides shampoo, conditioner and body wash. We recommend that you bring sunscreen, insect repellent, body lotion and any other products you need.
- Beach towels are provided at the front desk.
Yoga gearOur Yoga Room is well stocked with mats, blankets, blocks and straps. All props are to remain in the yoga halls. Feel free to bring your own items if preferred or if you’d like to use them outside of the yoga halls.
MoneyWe recommend bringing approximately $300 – $500 USD cash per person for items such as taxis, off-property entry fees, shopping, diving, equipment rentals, and bar drinks. It’s smart to bring small currency ($1s, $5s and $10s) because the front desk is limited on giving out change, which is always in pesos.
Currency and credit cardsMaya Tulum accepts U.S. dollars, Pesos (Mexican currency) and Euros. Change is always given in Pesos. To get the best rate, we recommend changing currency at a bank, not the airport. There are five ATM machines and two banks in the town of Tulum, which is 3.5 miles away. Maya Tulum accepts Visa, MC and AMEX.
Dining at Maya Tulum
The restaurant at Maya Tulum is a large, exquisite split-level Cabaña with cool marble floors and white limestone walls. Enormous windows offer fantastic views of the coastline with the turquoise Caribbean Sea lapping on the white sand. The restaurant serves Mexican and mostly vegetarian meals, as well as fresh seafood. Enjoy a smoothie or drink from the bar anytime.
Dietary Needs: We will happily accommodate special dietary needs for you or your group, however, the chef needs at least two weeks advanced notice. Please contact us if you need dietary accommodations.