Maya Tulum Resort
Carretera Tulum -Boca Paila
Tulum, Quintana Roo , Mexico CP77780
At Maya Tulum Resort, we honor the ancient Mayan culture that draws us to this magic place on the Yucatan Peninsula.
Healing was very important to the Mayans and that lives on today in many of our therapeutic treatments rooted in ancient inspiration.
With more beachfront that any resort in the area, you’re assured to be lulled to sleep by the sound of lapping waves.
Everyone needs a passport!
US citizens must bring a passport but will not need a visa. Non-US citizens must bring a passport and may need a visa and should contact their airline or passport office for more information.
No vaccinations are required to enter Mexico.
Arriving by air
Fly into Cancun International Airport (CUN).
Round trip shuttle arrangements can be booked directly through Maya Tulum for all guests. For transfers that occur Friday-Sunday, the cost is $40 USD per person each way. This will be a shared shuttle with other guests staying at Maya Tulum. For transfers that occur Monday-Thursday, the cost is $120 USD each way which can be split between 1-3 people. This is a private transfer service.
You can also book a shuttle service through one of the following recommended companies: Tulum Transfers or Happy Shuttle. You can rent a car from the Cancun airport and park for free at Maya Tulum. Check out Easy Way Rent-a-Car. There are also buses that depart the Cancun airport and drop off in the town of Tulum. The bus system is called ADO Autobus.
Directions from the Cancun Airport
- Take 307 SOUTH when leaving the airport.
- Drive for approximately 81 miles.
- You will come to a stoplight; you will see a sign for COBA and Chichen Itza to the right. There is also a Super San Francisco (large grocery store) on the right. Turn left at this light. If you get to the town of Tulum you have gone too far.
- Go 1.5 miles until you come to a T-intersection with a police hut on the left.
- Turn right and go straight until the paved road ends, we are the first place on the left after the police check point.
- Hotel Maya Tulum/ Carretera Tulum -Boca Paila, Km 7, between El Pez and Hemingway Zona Hotelera. Front desk: 52-1-984-116-4495.
Maya Tulum Shuttle Rates
- Shuttle fees are not included for Maya Tulum guests but can be arranged for anyone staying at the resort. The fees will be collected in CASH ONLY when you arrive at Maya Tulum. The shuttle rates are $40 USD per person each way if travel occurs between Friday-Sunday. If traveling between Monday-Thursday, the rate is $120 USD which can be split between 1-3 people.
- We recommend tipping the driver at your discretion.
- Child seats are not available.
- Drop offs and pick-ups in the Cancun Hotel Zone can be arranged for a $40 USD fee.
- A $50 USD fee will be charged if you change your departure flight within 24 hours of your departure date.
Shuttle Reservation Form
The shuttle can be reserved one-way or round trip. Please complete the shuttle reservation form with all required details.
If you are staying at a hotel other than Maya Tulum, please include your pick up and/or drop off location in the Special Instructions box. This arrangement may incur an additional fee.
Airport Arrival Info
When you disembark the aircraft, you’ll go straight to Immigration, where you can expect a wait of anywhere from 15 to 60 minutes. From there you’ll collect your bags at the luggage carousel and head to Customs where you will play red light green light.
After passing through Customs just keep walking to the Airport Exit, ignoring all counters on the way. No drivers, except taxis have access into this area. You will not be permitted to take luggage carts, so if needed, hire a luggage handler. A standard tip is $1 per bag.
In Case of Delayed Flight- Weekend Emergency Number
Please note that the Maya Tulum reservations office is closed on Saturday and Sunday, so in case of a missed or delayed flight, please contact us at 011-521-984-116-4495 or 011-521-984-151-9344. You can also email the front desk.
Finding your Maya Tulum Shuttle Driver
Your driver will be standing right outside the airport exit door holding a MAYA TULUM sign.
The driver will have a reservation list and will confirm that your name is on the list.
If you do not find your driver within 45 minutes, please call Maya Tulum at: 52-1-984-116-4495 (if calling from a US cell phone, dial 011-521-984-116-4495.)
Booking Extra Nights outside of Group Retreats
If you need to book extra nights at Maya Tulum outside of your group retreat dates, our Reservations Office will be happy to help. Call toll free at 1-888-515-4580 ext 231. You may also email email@example.com.
Address and phone number
Hotel Maya Tulum
Carretera Tulum – Boca Paila Punta Allen, KM 7
Tulum, Quintana Roo , Mexico CP77780
Check in time is 3PM. Check-out time is 12PM.
The reception office is open from 7am to 10pm daily.
The restaurant is open from 7am-10pm daily.
Menu option: Breakfast is served 7:00 am-11:00 am, lunch 12:00 pm-5:00 pm and dinner 6:00 pm-9:30 pm.
Buffet option: Breakfast is served 8:00 am-10:00 am, lunch 1:00 pm-3:00 pm and dinner 7:00 pm-9:00 pm.
We will happily accommodate special dietary needs for our guests, however, the chef needs two weeks advance notice.
Individual Reservation Cancellation Policy
You may cancel your reservation up to 14 days before arrival and receive a full refund on payments made towards your booking. If you cancel within 14 days of arrival, any payments made towards your booking are non-refundable. If you choose to check out before your departure date, you will be charged for the nights you did not stay. This policy does not apply to group retreat reservations or holiday bookings.
Two guest phones are available at the front desk for outgoing calls.
Do not pre-purchase telephone cards as they will not function at the hotel.
One phone works for $8 USD which you can purchase at the front desk. This buys you 8 minutes to call the USA and Canada.
The resort also has a mobile phone that charges $2 USD per minute. The hotel has one phone for incoming calls for the entire facility, so please use it only for emergencies only.
Check with your cellular service provider to see if your cell phone will function in Mexico and arrange service in advance.
Wireless internet is available in the restaurant and at the front desk reception area. There is also a computer with internet access available for use at the front desk.
There are safes in each cabana.
We suggest staff tips of $10 per day per guest (spa therapists, shuttle drivers and tour guides are not included and should be tipped separately). Additional tips are welcome. If you would like to leave a tip for a specific staff member please make sure to include their name on the tipping envelopes located at the front desk.
There is a distilled water dispenser in every cabana. We suggest bringing a water bottle so you can refill it as you please.
Our generator produces standard 110V electricity. We recommend guests to bring travel size hair dryers, irons, etc. or to bring surge protectors for use with higher powered items. The outlets will support battery chargers for phones and laptops/tablets.
The plumbing at Maya Tulum is very sensitive so please do not throw toilet paper, feminine products, cigarettes, or anything else into the toilets. Wastebaskets are located beside the toilets for your use.
Eating & Drinking Out and About
If you are not used to spicy food, you may want to pace yourself, though most establishments have turned down the heat for visitors.
We recommend guests avoid street vendor food and patronize restaurants in the tourist areas which disinfect and/or use purified water to clean fruits and vegetables and use purified water to make ice and drinks.
We recommend that you purchase bottled water available at any local store, when you take a tour.
Bikes can be rented for about $10 per day from a location that’s a 15 minute walk from Maya Tulum.
Bring your own wet shoes and snorkeling equipment or rent for approximately $6 – $8 USD per day from a local dive shop about a 15 minute walk from Maya Tulum.
Children are always welcome at Maya Tulum, however, we do not provide any children activities and they must be supervised at all times. We have many quiet zones that we ask all guests to respect at all times.
Close to Nature
Since Maya Tulum is located between the Caribbean Sea and tropical forests and jungles, it’s natural to find mosquitos and other harmless creatures such as spiders, ants and geckos.
Should a hurricane make it mandatory for us to have to evacuate the resort, individual guests will be reimbursed for the nights they are not able to stay. Normal cancellation policies apply under any other circumstances. No refunds are available if you choose to cancel due to the weather but airlines and airports are still in operation.
Clothes and accessories
- Always pack a bathing suit, hat and sandals, walking or hiking boots (if going on excursions that require walking/climbing).
- A light jacket and pants are nice if you’re visiting between November and March.
- You may want to bring a flashlight to walk around after sunset. There are no alarm clocks in the cabanas so you’ll need to bring a clock or use the alarm function on a handheld device.
- Toiletries: Maya Tulum provides shampoo, conditioner and body wash. You’ll need to bring sunscreen, insect repellent, body lotion and any other products you need.
- If you don’t want to tote your own beach towel or beach blanket, you can pick one up at our boutique or nearby super market but please don’t use the ones in your cabaña on the beach. There will be a $10 USD charge per towel/blanket taken from the cabana to be used on the beach.
Our Yoga Room is well stocked with mats, blankets, blocks and straps. All props are to remain in the yoga halls. Feel free to bring your own items if preferred or if you’d like to use them outside of the yoga halls.
We recommend bringing approximately $300 – $500 USD cash per person for such goodies as spa services, excursions, taxis, entry fees, shopping, diving, equipment rentals, food and bar drinks. It’s smart to bring small currency ($1s, $5s and $10s) because the front desk is limited on giving out change, which is always in pesos.
Currency and credit cards
Maya Tulum accepts U.S. dollars, Pesos (Mexican currency) and Euros. Change is always given in pesos. To get the best rate, change currency at a bank, not the airport. There are five ATM machines and two banks in the town of Tulum, which is 3.5 miles away. Maya Tulum accepts Visa, MC and AMEX.
Transform your lives in a beautiful, private setting with a ceremony and/or honeymoon that suits you – whether traditional or non-traditional. Maya Tulum provides the perfect place to connect with both your soul and soul mate.
Large group weddings are only offered June through October. Please email Group Sales for more information.